Job Summary:

We are seeking a professional and friendly Customer Service team member to serve as an ambassador for the shopping center. The ideal candidate will excel in communication with tenants and customers, both verbal and written. This role requires strong interpersonal skills, administrative skills, quick problem-solving abilities, and a commitment to excellent service.

Key Responsibilities:

Provide accurate information and directions for all customers
Answer phones, direct calls and transfer messages
Dispatch mall personnel via 2-way radio and email.
Know and execute Gift Card sales program
Respond to emails from tenants, vendors, and customers
Watch cameras, know your surroundings, report/address issues with teammates
Assist management with administrative duties as needed

Qualifications:

High school diploma or equivalent
Prior business telephone experience
Must have excellent verbal and written communication skills
Computer skills, specifically the ability to check/answer emails and data entry in Microsoft Excel
The ability to follow company procedures and processes
Must be able to pass a drug screening.

Work Schedule:

Part-time positions available.
Must be willing to work nights, weekends, and holidays. And cover weekday shifts for vacation.

Compensation:

$11-$12/Hour, based on experience

Compensation: $11.00 - $12.00 per hour

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Are you available to work evening, weekends and some Holidays?*

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Do you have experience working in a professional office and having to answer and transfer phone calls?*

Are you proficient in using Microsoft Excel for data entry and basic spreadsheet functions?*

Do you have experience in a customer service role where you provided information and assistance to customers?*

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Our employment process requires a drug screen. Are you willing to proceed with this application?*

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Who referred you?

Magic Valley Mall

Customer Service Team Member

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