• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
• Possess knowledge of reservation and billing systems, maintain and control room inventory and availability and possess knowledge of hotel products, rates, and special programs and emergency procedures
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
• Be knowledgeable in all hotel facilities and local area.
• Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Keep supplies and front desk neat and organized to department standards
• Log/Maintains security of equipment, keys, Lost and Found Items, and supplies issued each day
• Provides a professional image at all times through appearance and dress
• Follows and enforces company policies and procedures
• Other duties as assigned by supervisor or management

Audit Procedures

• Balances room accounts accurately and in a timely manner
• Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time
• Quickly locates sources of out-of-balance situations
• Makes appropriate adjustments or corrections to accounts
• Prepares accurate and useful reports
• Coordinates audit procedures with a minimum disruption to the front desk computer system
• Computes mathematical calculations accurately
• Successfully completes daily report 
• Ensures that security cameras are functioning properly and all exterior doors are locked 
• Completes all Express checkouts
• Able to stay on task and self-motivate
• Solves difficult problems which occur on the job
• Finds ways to do the job more efficiently 
• Report unusual guest situations or encounters to the next shift and management
• Asks questions to immediate supervisor when necessary
• Fully understands the computerized reservation system
• Operate the telephone system
• Use judgement when enforcing hotel policies
• Teach others how to do the job and help other departments when needed
• Learns technical information quickly
• Divide attention among several tasks taking place at the same time
• Balance shift accurately

Work Habits

• No unexcused absences
• Give at least 2 hours advance notice when absence is anticipated
• Report to work on time
• Attend front desk meetings
• Wear appropriate uniform for the position and maintain a professional appearance 
• Works at a rate sufficient to keep pace with the job demands
• Accepts work assignments without complaints
• Help co-workers with their job duties when needed
• Seeks out work assignments rather than wait for a supervisor’s direction

• Able to work independently, prioritize tasks and multi-task
• Ability to type 30 - 35 wpm
• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
• Great customer service skills, verbal, and written skills
• Able to demonstrate problem solving skills and project a positive attitude over the telephone.
• Able to work all shifts and flexible schedules including weekends and holidays
• Valid driver's license and reliable transportation